Please find below short basic information for your perfect wood floor installation. Attention: please read the manufacture's installation guides when you have finally chosen your floor and are starting to install it. Or just ask the salesman.

You can lay a wood floor yourself !

OAHD Hardwood Flooring stocks and offers all the items you need to make light work of the project. We also have a range of tools, mouldings and underlays for all type of job you need.

Pre-planning

It is important to plan exactly what you need to do in advance. Your new wood floor can be laid onto your existing floor providing it is perfetly flat, firm, and of course, dry. We will be happy to advise you of suitability. Please give us a call if you need advice.

Natural wood expands and contracts with changing temperatures. You must therefore leave an expansion gap of at least 10-14mm between the flooring and the walls. This gap is later covered by a beading, for example a scotia which you also can find in our range. The wood will expand more widthways so it is better to lay the boards parallel to the longer side of an oblong room. The fantastic engineered products we offer are more stable then solid wood flooring and your are therefore free to lay the engineered floor towards the direction you prefer design wise. For example towards the source of daylight. For further technical details please browse through the manufacturers' websites.

Additional points to remember

-- When measuring your room add 5 to 10% to cover for waste due to cutting and any damaged pieces etc.

-- The polythene wrapping should be left intact during storage and only opened when required.

-- Radiator pipes. Drill a hole in the board to accommodate the radiator pipe plus 10mm for expansion. Saw a wedge shaped piece between the hole and the side of the board. Once the board is in place the removed wedge is glued and returned back into place. Wipe away any excess glue with a damp cloth. Radiator pipe covers are then placed around the pipes.

-- Expansion allowance. At the sides the gap must be 2mm for every metre of board width(across the grain), minimum 15mm, and 1mm for every metre of board length minimum 10mm.

-- Most wood floors are not suitable for use in bathrooms or other wet areas.

-- If you do have any queries, please feel free to contact us anytime !

Terms & Conditions

"OAHD Hardwood Flooring" will be referred to as "we" throughout in the below
terms and conditions.

Payment Information

Credit / Debit Card
This is the easiest way to pay is using a credit or debit card, this can be debited immediately and we can arrange delivery within a couple of days providing stock is available.

Cheque
You may also pay by cheque, this can take 7 business days to clear, once cleared, stock can be dispatched, or special orders can be processed.

Deposit
You can put a 30% deposit down on your order. We will then hold any product and price given at the time, for a period of up to 1 month. A deposit in law is deemed to be a binding contract and non-refundable whether a stocked item or special order. The remainder of money due must be paid when a delivery date is arranged or special orders are ordered.

Delivery

We offer delivery service to GTA areas.

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on deliver as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

Returns & Cancellations

We will accept unopened products with the original packaging within 14 days from the day after delivery. You will need to return the goods back to us, please note the initial delivery cost will need to be covered by you. For any whole orders returned, there will be a re-stocking charge of 30%.

There is no return for following: special ordered products; items on bought on sale or special offer; clearance items; box opened products; installed products.

We can only refund delivery costs if the return is a result of our error.

Check that the boards are flawless before laying them. No accepting any claims for damaged, faulty or miss-described items once the flooring has been installed. Where the buy has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put.

In the case of a verbal order we will always read back your order at the time, and your agreement will form a contract.

All credits will be processed within 14 days.